Samsung — Mobile - warranty handset spares not available in service center

Address:

Mumbai

Dear Sir,
I had purchase Samsung Galaxy M31 through Amazon on 28- Oct-2020, ( Don’t want to buy made in china phone ) problem started from March 20221 in phone @ intermediate automatically key pad start working with touch, attach video for your reference, for such problem company should replace phone immediately

Contacted customer support toll free number -2 -3 time, 2nd July 2021 also they done online support through Smart Tutor Application but problem not fixed

As suggested by toll free team 3rd July 2021 afternoon 1.00 PM visited Mulund West service centre RAJ TELSERVICES MUMBAI-400080

Service centre team check phone & informed me that problem is in Display & Display is not available in stock ( 2020 Model ) informed me to keep phone in service centre .

If part is not available in stock why service centre want to keep in service centre? I suggested them you can register complain & order display, will visit again ones display get available

Service centre team deny to register complain, without keep in hand set in service centre, we can’t order spares, no support will be provided.

What service team is going to achieve in keeping intermediate problem & spares not available, keeping hand set at service centre, my daily work will get held up, as headset is not completely down
If company do not have spares in stock, company should provide replacement phone immediately
I have send email to support.[protected]@samsung.com,
yh.[protected]@samsung.com,
ken.[protected]@samsung.com,
servicehead.[protected]@samsung.com, Samsung reference number is [protected]
after many reminder - still they not arrange spares at local service center, they are asking me to given hand set to service center to order spares . this is total wrong policy on customer support, company should keep maximum spares at service center, attach video for reference
Regards,
Shrikrishna Babhulgaonkar
+91 [protected]

Below was company reply 4 July
Dear Mr. Shri

Greetings of the day!

We are sorry for the inconvenience caused to you.

In order to assist you at the earliest we request you to kindly submit your handset in our service center so that part can be ordered and your device could be repaired. we also request you to kindly share your contact number for further communication. You are our valued customer and we appreciate your patience in this regard.

Your reference number is [protected].

Warm Regards,

ARJUN

Samsung India Electronics Pvt. Ltd.