[Resolved] Samsung Mobiles India — Display panel damage

tushar munjal

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110088
Website:	Www.samsungmobile.com

Display panel damaged
Complaint no...[protected] & 8454017 registered with service centre of samsung mobiles.. It's only 2months we have purchased a new handset samsung galaxy j7 for 14500/- now it got switch off automatically tried hard to on it but no use... Then i visited nariana service centre to which i was told that the display panel was damaged and it will cost another 6000/- to get the same repaired... My question to the samsung operations head is why i should pay another 6k without any fault of mine... It was not dropped on hard marble floor and it does not have any scratches or curves... What's our fault.. Why like apple it does not get replaced as it's covered under warranty... I am not at all satisfied with the service quality provided by samsung mobile india.. Need immediate resolution
Regards
Tushar munjal
[protected]

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Nov 4, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2016

Samsung India Customer Care's response Dear Mr. Munjal
Greetings!
This is in regards to the complaint of your Samsung SM-J700FZDDINS, bearing serial # RZ8H40B2VET.
It is our best endeavour to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our products; therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair during warranty period to ensure equated performance of your product.
This warranty is considered void if the product is tampered within the warranty period or due to improper usage.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.
Therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.
In conclusion, based on our discussion, we would not be able to cater your request for discounted / free of cost repair of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Best Regards,
Samsung India Electronics Pvt Ltd