Samsung — Money deducted but I didn't get any order details money refund to me

Address:

104/5, Jahura Bazar lane, Kasba, Kolkata - 700042

On 22 January, 2022 at 3:30 am I was ordering from Samsung shop app a type c to 3.5 audio converter, but in payment page money deducted but I didn't get any order id in my account of samsung shop page. My account number: [protected], email id: [protected]@gmail.com
Billing Address: 104/5, Jahura Bazar lane, Kasba, Kolkata - 700042
I already contacted and mailed samsung shop customer executive with proper banking details and sms. But they didn't solve my problem and did give me refund my money. My transaction details from bank ( BOI UPI - Your VPA [protected]@okaxis linked to Bank of India a/c no. XXXXXXXXXXX2389 is debited for Rs.649.00 and credited to samsungin.[protected]@icici (UPI Ref no[protected]. Please solve my problem and help me to get my money refund to my bank account.