Samsung — Money got deducted but order is not placed

I placed an order for Samsung Galaxy m51 on October 9th live on Samsung online store. While ordering the phone the money was deducted from my paytm wallet but the order was not placed. I didnt even got any order confirmation, mail or further updates. I mailed to samsung customer care regarding this issue & got revert where ticket id is 28272028. I even contacted samsung customer care, but they were clueless. From the respective bank i came to know the transaction was successful and paid to Samsung native. Please look into this problem and provide the refund.
Please find further details below.
samsung native order id:[protected]
paytm id: [protected]@paytm
paytm wallet txn id: [protected]