[Resolved]  Samsung — Mr Shailendra K Jha (Ext:1532) who insulted my dad who is a senior citizen of 60 years and me when asked fr a repalcement fr a new handset...

Address:

Mumbai City, Maharashtra

Hi my name is manoj sahu want justice from your end..I bought a new samsung galaxy grand neo handset on 28/02/15 fr my dad as a birthday gift to him, the handset was nt working the from the first day as my dad was nt able to hear at all...since he is old he was nt able to go to service center...i came to meet my dad and emailed the issue to the ceo office on 09/03/15..i gt a call from samsung where i provided all the details of my handset...it was told to me that the senior management will call me ... The next day i gt a call from Mr Shailendra K Jha who stated he is the manager ...i explained abt the issue...he requested me to go to the service center and show my phone ...he also sd that if there is any major hardware issue he will replace the handset...i went to the service center and they told me that there is a major hardware issue in the motherboard ... The next day when my dad called Mr Shailender k Jha he started shouting my dad and abusing him and hangup on him who is a senior citizen of 60 years old ... He is very depressed with the behaviour of Mr Shailnder K Jha. And just because i had an arguement with him regarding his behaviour he sd he will make sure and will nt gv an replacement of the handset... Pls gv me justice as i informed samsung abt the new faulty handset and i informed samsung on the 8th day of my purchase. Pls help him and replace my handset ... And pls take necessary action against Mr shailender k Jha (ext num:1532)(email id: shail.[protected]@samsung.com) I request u to pls help him regarding this as there is always an fight with my dad as i have gt an faulty handset...