[Resolved]  Samsung — my plasma 51 hd 3D tv display crack itself

Address:

Bhavnagar, Gujarat

Hello, my name is Adv.Dhaval Makwana. i have buy 2 plasama tv from wellknown samsung brand. First was 43 inch, in 2012 and second was Nov., 2013. samsung 43 inch plasma still running smouthlly but, samsung 51 inch plasma looks a hectic choose buy me. First they gave me a plasma tv with some physical dent on it. They hasn't reply me proper. Then on product demo i saw one sharp light coming out center of the display. i complain about this at a moment. They suggest me to wait 2 or 3 days. After 3 days still problem not solved its self, so i complain about this product again and they get this plasma take back. After a approx a month they gave me another. All that harassment i ignored all. Before some days, now this time my tv was starting irregularity of display content. i cant get idea that what's the wrong with this t.v. Every time that happen if i restart my tv the problem disappear. But on 3 days ago on continuing problem, i found my tv looks off but voice still coming. i shut off tv and trying start but it hasn't start. Regarding this problem, AFTER some time i found on right side of the display area bit of crack in internal side. The tv now showing nothing. i complain about this, complain no. [protected]. They tell me that your complain will solve out in 24 hour. Now the real shocking time was come, when two of samsung service boy comes and seen my tv and taking some photo for further process. They said me it was looking like physical damage and it was not in your warranty. They tell me that customer care will call me tomorrow with all details. i wait for it. When i was not at home a call on land line come and said your tv's display penal was damage, and it cost 25000 to repair them. Now, my question and the complain is that without any physical interaction with tv how can i accept that. Nothing was done by us at all. i have CCTV camera at my home and all recording to prove. I buy tv for entertainment but it gives me a harassment. So please solve my complain quickly as possible.