[Resolved]  Samsung — new mobile samsung m31 touch failed

Samsung m31 128gb mobile new one purchased online recently received on 09/08/2020.. Imei : 355458/11/565395/9. S/n : rz8n7182rvy. Mobile touch failed on today dated on 14/08/2020. Screen lock opened by back finger print and side volume key is working and incoming calls are coming but cont receive and cont switch off also due to touch completely fail...
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Aug 7, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 15, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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