[Resolved] Samsung — New product defective received

[Resolved] Samsung — New product defective received

M [email protected] from Gaya, Bihar

We had purchased one samsung EO-BG950CBEGIN IN ear Bluetooth headset black, through paytm on 02Feb21, after rec it's not working properly, it's left ear buds not working properly. We had raise several ticket/complaint at paytm but noone interested for replace product. I humbly request you to plz replace my product or either refund my whole money of Rs.3795/- immediately, almost 07days passed.. Mridul Agarwal [protected] Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Feb 09, 2021 Updated by [email protected] We had purchased one samsung EO-BG950CBEGIN IN ear Bluetooth headset black, through paytm on 02Feb21, after rec it's not working properly, it's left ear buds not working properly. We had raise several ticket/complaint at paytm but noone interested for replace product. I humbly request you to plz replace my product or either refund my whole money of Rs.3795/- immediately, almost 07days passed.. Mridul Agarwal [protected] Verified Support Feb 10, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
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