[Resolved]  Samsung — No customer service at all

I am writing my grievances to you considering I've not got any kind of support from your entire team so far.

We bought a Samsung fridge almost 1 and half yrs back.My first surprise was that how come a product of a global brand can have a part issue in such a short period. Giving you guys the benefit of the doubt we raised a complaint with the customer service team to send us an engineer to get it checked. We registered our complaint on the 8th of August. Our next suprise came by the fact that it took your engineer 3 days to come home and inspect the problem. We were told that the some part in the compressor needs to be replaced and it would arrive in 3-4 days. Those 4 days have now turned into 4 weeks and we still don't have our fridge operational. We have been calling the customer care everyday but they have been giving us a standard reply that the part is not available. We were believed to understand during our plans of buying a new fridge was that this model of yours was your best and fastest selling model. My question which has still not been answered by any of your customer service execs is that if this is such a popular model than how come the part isn't available. We were given this story of due to covid and lockdown there has been a delay, but than how come other companies are able to provide services during this period. My wife delivered our baby and we have been struggling since than in getting the fridge repaired. I'm sorry to say but this is the worst customer experience that we have ever had considering our house is equipped with almost all the big players in the electronic industry be it Apple, Sony and your brand as well. My wife has a Samsung S20+ and me a Note 10+ but this experience has made me decide to never ever buy a Samsung product again . I am really not sure if this is going to be of any help by sharing my grievance with you but thought of giving it a last try cause I plan to dump this fridge in some scrap yard cause I rather buy from a brand who are willing to help their customers come what may which unfortunately doesn't seem to be the case with Samsung.

Regards

Karthik
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