[Resolved] Samsung — No reply to earlier complaint

Zavi

Address:

mumbai

No reply to my earlier complaint lodged more than 2 months back
The earlier complaint was as follows:-
I bought a Samsung smart TV (43" LED TV sr No. 0A483ZEH800174) from Samyak Sales Mumbai. There are white lines on the screen. I called the authorised service centre. When he opened the tv we found details of earlier repairs which are prior to the date of purchase. This means that I have been given a repaired tv and not a fresh piece. This is a clear fraud. The repair person said that the panel was repaired earlier and has conked again and the expense is around Rs.23, 000/-. This is cheating. Please address this issue urgently and send me a replacement tv of the same model at no extra cost immediately.
Regards
Zaveri Bhanshali

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Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd