[Resolved]  Samsung — NO RESPONSE FROM SERVICE CENTRE OF SAMSUNG IN SPITE OF REPEATED REQUESTS

Address:

Nashik, Maharashtra

DEAR SIR, I HAD LODGED SERVICE REQUEST No [protected] DATED 30 AUGUST 2014 WITH SAMSUNG FOR REPAIR OF MY WASHING MACHINE. INSPITE OF MY REPEATED REQUESTS TO LOCAL SERVICE CENTRE, CALL CENTRE, ONLINE CUSTOMER CARE EXECUTIVES, SERVICE ENGR HAS NOT ATTENDED TO MY REQUEST TILL DATE CAUSING MENTAL HARASSMENT AND FRUSTRATION. I AM STAYING AT DEOLALI CAMP, NASHIK DISTT. SERVICE CENTRE AT NASHIK HAS BEEN PROVIDING MISINFORMATION FOR PAST THREE DAYS THAT 'ENGR IS ON THE WAY TO ATTEND THE REQUEST AND SAME WILL BE ADDRESSED BY EVENING' BUT EVEN AFTER 10 DAYS CALL IS YET TO BE ATTENDED. SO FAR I HAVE MADE 3-4 CALLS TO LOCAL SERVICE CENTRE, 3-4 CALLS TO CALL CENTRE, 3-4 ONLINE CHATS AND SENT TWO EMAIL TO SAMSUNG EXECUTIVES BUT ALL IN FUTILE. WHENEVER EXECUTIVES PUT ME IN CONF CALL WITH SERVICE CENTRE TO PROVIDE AN UPDATE, SERVICE CENTRE GIVES MISINFORMATION AND MANAGE TO GET AWAY. THIS HAS HAPPENED 4 TIMES SO FAR. IN CASE IF YOU HAVE A SYSTEM TO TAKE THEM TO TASK, PLEASE ASSIST ME. MY MOBILE NO [protected] REGARDS MR A K BORAH