Samsung — No support received for new damaged Refrigerator replacement - Order#[protected]

I placed an order for Samsung refrigerator (RT37T4533S8 Top Mount Freezer with Twin Cooling Plus 345L) on 21st Oct, 2020 (order #[protected]). I received the order on 31st Oct, 2020. On 1st Nov, 2020 Samsung installation engineer came and unpacked the refrigerator and noticed 2 dents on the right side of refrigerator. He took photos also and asked me to contact Samsung customer care and raise a request for replacement. I called the same day and raised a complaint (Request No: 1793676) and send 15 different photos as requested by helpdesk agent. I called Savex but they denied help. They asked to call Samsung only stating until they approve the request we can't replace. Again I called Samsung but the helpdesk agent asked me to wait for 24-48hrs and concerned team will get back. When I asked to connect to supervisor or any higher authority, he disconnected my call. Its 24 days now and my issue is still not resolved. I got a call last week Thursday stating my refrigerator cannot be replaced as per Samsung Policy. I was shocked to hear that. I have spoken to numerous people from Samsung in the last 3 weeks and not a single person told me that. I have been only told that your case is under investigation and concerned team will get back. Once investigation is over only then it can be replaced. I had escalated to Service Head India and written email to CEO and got replies stating that issue is escalated and it will be fixed. Not a single time anyone told me that refrigerator cannot be replaced. After wasting so much time and effort in escalating and following up for more than 3 weeks, I now get to know that all was in vain. And the worst part is they offering me Rs.1000 as compensation to keep the damaged product. Can you imagine that? I was furious to hear that. Do Samsung think I'm a beggar? I spent almost 25k already eating outside for past 24 days because there was no refrigerator so cannot keep any vegetables or fruit. All the leftover food had to be thrown out as I couldn't store. Leave apart all the mental torture I had to go through following up and speaking to people who were least bothered to help and just kept disconnecting the calls. Samsung such a big company and for them to treat their regular and corporate customers like this is a "SHAME". They don't pick up calls or reply to emails or provide any assistance. This is worst customer experience ever...