[Resolved]  Samsung — non avilability of spare parts of washing machine thus rending it unseviceable and not owning nor giving any alternative to purchase new one

Address:

Bikram Singh 68/3 Trikuta Nagar Jammu J&K Phone 9419133973 email [email protected]

I had purchased samsung top loading washing machine. It was giving good service i got it repaired from company twice before. Now again there was some problem in it and registered complaint to service centre. They diagnosed that its pcb or wiring is to be replaced and we will get components from company and repair it. But company failed to provide component and service centre denied its repair. The machine is otherwise in very good condition. I contacted samsung, they kept me promising for last 20 days and ultimately showed inability to repair it. The new machine costs about 22000 to 26000/- and merely for part of rs 4000/- company want me to throw it away and purchase new one with no rebate or exchange of old good machine.
The company has policy of ask consumer to purchase, use for some time and the throw old one and purchase new without any exchange or rebate. Below is the last e mail received from compant
Dear mr. Singh,
Greetings!

This is in regards to the complaint of your samsung (Wa88vpbeh/xtl), bearing serial # (W0825zcqa00355l).

It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best in terms of quality and service of the products.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. The unit component is old and its spare parts are not getting manufactured now. Since the component is not available, the unit is beyond repair. Every product is manufactured to give consumer maximum utility over a period of time. During this span of time, like any other thing, its usability and novelty goes down which is termed as depreciation. The customers use the product to its full functional capability till the time it depreciates to a level which is beyond repair.

In conclusion, based on our discussion we will not be able to cater your request for repair of the above said product.

We assure to give you the best possible solution in any manner.

Best regards,
Vipendeep kaur
Senior executive - customer experience
Samsung india electronics pvt. Ltd.