[Resolved] Samsung — Non delivery of item | |||
I placed order for mobile screen desplay to service center of "phone world, aurora tower, mg road, camp, pune" on 7th apr 2021 with advance of rs 9, 000. Mobile no of shop is [protected]. I was told that it will take maximum of 4 days to receive the screen. Even after lapse of 8 days the item has not been received. After calling customer care, i was told that job sheet no given to me has not been registered by service center on samsung website till date and customer care is not able to see the status online. Now the phone world is not picking call also. I have a serious apprehension that they buy local parts from local market and replace / repair the mobiles, that is why the job sheet no has not been entered on samsung website. Jpb sheet pic is attached as ready reference Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 19, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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