[Resolved]  Samsung — Non Recept of Guaranteed free Gift Item with LED 40 Smart TV

Address:

Lucknow, Uttar Pradesh

Sir/Madam, At the outset I express my Greeting & best wishes to your entire team on the eve of festival Diawli. I wish to bring on record that, I am a regular customer of Samsung. Almost 80% electronic / items in my family like TV, Refrigerator, Washing Machine, MP3 audio player, Mobile phones etc are of only Samsung company. In fact, it will not be hyperbole if you say us a Samsung family. But it is quite disheartening to mention that some authorised dealers of your company in our city (Lucknow) are working in such a way that it is leading to a complete clientele dissatisfaction and which is ultimately going to malign the name / prestige of Samsung in the market. Initiative Data System Pvt Ltd 9D, Singar Nagar, Alambagh Lucknow-226005 ( tele : 0522-[protected][protected] is one of the such dealers from whom I purchased Samsung LED 40 H5500 S. No. Oa1c3pbf800357 on 03 Oct 2014. I was told by the dealer that one Skype Camera is free with the said LED from the side of Samsung as a festive offer. At the time of delivery, it was not given to us stating that the said gift item was yet to be received by them from Samsung. A note to this effect was made by them over my bill viz "Skyep Camera pending". Since then I have regularly been asking the dealer about issue of said gift item to me, but always a sterio-typed reply is heard from them that- quote "WHENEVER WE RECEIVE IT FROM SAMSUNG, IT WILL BE ISSUED TO YOU. WE WILL GIVE YOU A CALL ON YOUR MOBILE FOR THE SAME..." unquote. Now my efforts are failed to get the said item from the dealer. as such I am constrained to approach you. In view of above, I request you to do the needful and oblige. Thanks Regards. L M AWASTHI Mob: [protected]