Samsung — NON WORKING OF REFRIGERATOR

Address:

Pune, Maharashtra

I had registered complaint on 04/05/2015 vide complaint No.[protected] it was told to me that within 24 hrs engineer will visit & resolve your problem but after continuous follow up on third day by service center it was told that engineer has visited at your home at his I was surprised because no one had visited at last fifth day engineer came and after checking it was told that compressor is out of order and it will be replaced within two days time. But another Engineer visited after eight days and it was told that compressor is working properly and some wire was loose now he had fixed that and the temperature of Refrigerator is ok now it will function properly but it was'nt, next day I call engineer and told that freeze is not been properly repaired (as ice is not forming and vegetable kept in freeze were rotted. He taken an appointment but till date he had not come. As I am regularly following up with service centre as well as with CEO office its disgusting that every morning a call come from Samsung office asking for apology and assure that the same day engineer will visit and clear the query but of no use. Today I had called a private engineer for repair but after call from Samsung I cancelled his appointment. Above all today I had received message from Samsung that the problem is sorted out and same thing confirmed from your service centre. Its a high time if within next two days if the problem is not sorted out than legal action will be taken against you.