[Resolved] Samsung — Not Giving any Service for AC

Mohini Kanwar Butati

from Jammu, Jammu and Kashmir

Address:

Jaipur, Rajasthan

Sir, I had purchased a Samsung Split AC Model No. AR24HV5NBWKXNA of Rs. 52000/- on dated 1st May 2014 Invoice No. 368 from Samsung Dealer- Manglam Whose addres is M.I. Road, Jaipur, Raj. . I had purchased this Ac on 1st May, 2014 from Samsung Dealer, He assure me to give proper Service for that and give assurance to send his Agent/Person to Service the AC in every 3 months in a year of Warranty period. But From last One year in warranty period they didn't came for a Service. Even they didn't asked me for a single time. I asked him about Why they don't come, So they just tell me to asked Co. and told me that they are not responsible for that. Devendra Singh (Advocate)

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Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 09, 2015

Ms. Legal Page Writers Customer Care's response Hi sir, we have gone through your issue. For resolving this issue you have an instant remedy to raise your voice against this deficiency by sending a Notice for Replacement/Repair of the part of your AC. May be that part was having Manufacturing Defect. Our legal team can assist you by providing a well drafted Notice and may also try to resolve your issue on our part by directly contacting the Customer Grievance Team. For more information you can contact the undersigned.Thanks Regds Mohit Popli Advocate/Author Corplexis Chambers Law Firm Founder: Filemycase.in Patientcause.blogspot.in (Medico-Legal & Consumer Helpline), helpingconsumers.blogspot.in ( Online fraud helpline) Mob : +91-[protected] Email: adv.[protected]@gmail.com