[Resolved] Samsung — Not received the product and neither the refund

AVarghese

Address:

India

Hi,

I ordered online an Samsung Air Purifier as below:
Order Number: [protected]Order Date: 12/29/2020, 9:34:37 AM
I didnt receive the item. They didnt contact me and let me know. When complained, they initiated a refund.

After getting the money, I ordered the item again as below:
Order Number: [protected]Order Date: 1/18/2021, 10:11:27 PM

Again I didnt receive the order, when checked they said your order was cancelled. And they will refund the money. After multiple followups, I got 2499. The price is 10990.

I ordered online and I live in Australia. So I can only chat or write emails. They are not helping me. I now wrote to their CEO on this.

Please register my complaint and help me to resolve this issue. I need to get my refund and they need to compensate me with an amount equivalent of the price of the product atleast for the mental distress I have been made to go through.

Regards,
A Samsung customer from 2011 cheated by Samsung India.

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Aug 14, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd