Samsung — Not refunding Money for Galaxy M34

I bought Galaxy M34 on 18 Jan 2024 from Dealer Gopal Mobile Fatehpur 212601.
Next morning I reported him about battery drain mobile camera and hanging issues but he refused to refund.
Next day I visited service center as requested by samsung customer care but all in vain they refuse to refund.
My device still have same issues.

Not only my device but all Galaxy M34 have the same issue informed by samsung service center.

Therefore I request you to kindly advice me how to get refund as device is under return period of 14 days.

Thank you

[protected]
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2024
Samsung India Customer Care's response
Dear Nehal,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Samsung
Feb 07, 2024
Updated by Nehal2850
Thank you for your reply below are my contact details

Email:[protected]@yahoo.com
Mo:[protected]
Complaint comments 

Comments

Dear Customer,

Greetings from Samsung!

Thank you for reaching us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Its been about month of running to service center submited my dvice three time for observation and finally they said there is no prolem while i am still facing same Drain issue while stand by mode yesterday i chaged full didnt do much in phone slept aroound 11:30 pm whe. Gets up phonw was swiched off in deep discharge took time to turn on when charged.

Service center obsevation is not in idle mode and they are using wifi to connect with net i think thats why they dont find amit ok but my problem is discharge while on idle.

Samsung care has no solution so they refuse to admit that there is any problem and instead they offered me to extend my warranty for 3 more month as a customer gesture but nighter they solved my issue nor they extended warranty yet.

I send them other customers reviews as well to prove my point but that make them executive furious on me.

No solution provoded

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