Samsung — Note 20 ultra damaged by samsung authorized service center(Laxya electro care)

Address:

Tekri, Udaipur, Rajasthan

Dear sir/ma'am,

According to the above subject, I gave my mobile note 20 ultra (serial no- RZCN801GFZD) on 14/07/21 to your authorized samsung service center(Laxya electro care, udaipur) for back glass replacement whose invoice no- EC21220706 and I have given them 4751 was given Rs. On checking after replacement, it was found that glue was pasted on the main sensor of the camera and dust particles came on the remaining two camera sensors. I complained about this to the Samsung service center people, they said that your mobile is under warranty and it is our fault, so we will replace it and order camera sensors. I got a call on 9/7/21 that the parts of your mobile have arrived, so come get changed. I gave it to the service center through Samsung's drop and pick service, whose invoice no- [protected] is. After 4 hours went to pick up my mobile and after taking it saw that the dust particles came more than before, then they removed their camera sensors back and gave the mobile back to me after installing the old sensors. After giving mobile to your service center, instead of service, the condition of the phone deteriorated. There is no such working station at your service center where the mobile can be serviced in a dust free place, the phone is opened only at a normal place, due to which dust enters the mobile and the camera part gets damaged completely. .I did not think that samsung sells the phone only through marketing, that the quality of after cell service is absolutely bad, after the phone is opened, due to dust particles and unprofessional work, they spoil the condition of the phone, so you are requested replace my mobile i can't make rounds of service center and can't give your service center quality service to my phone, once the phone is open in open dusty environment and its condition is bound to deteriorate.