Samsung — note 9 device greenish flickering display issue after latest update...

bppani

Address:

HOUSE NO-2, GROUND FLOOR, BABU REDDY LAYOUT, LALLI LANE, MUNNEKOLLALA, NEAR S.G.R. DENTAL COLLEGE, MARATHAHALLI

My note 9 device display was becoming abnormal greenish which led to flickering after the new update was installed from Samsung. As my device was in excellent condition and was passed all the device verification and the submission of the required documents I was told the whole repair would be done free of cost. Later while enquired to check the status of the service I was told to pay for it which shocked me entirely. After raising the concern of the update issue once again I was told to wait for the approval process to repair the same free of cost. But it is since last 15 days I am waiting for any response even after my continuous effort and the service is still in pending stage. I was quite happy with my device and maintained it like a new one till the last update from Samsung had changed everything. I request any higher authority who can intervene and complete the service free of cost as committed to me ASAP. I am feeling humiliated for no reason and for Samsung's fault. Being a loyal and genuine customer of Samsung since a long time my experience this time is really horrible and request a quick and positive solution ASAP.

Thanks and Regards,
Bibhu Pani
[protected] / [protected]
Bill no- [protected] dated[protected]
Customer complain no- [protected] / [protected]/ [protected]

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Sep 02, 2020

Updated by bppani Dear Sir,

I have been waiting for more than 15 days without any response from your side.

If you did all the verification from your side and infomed me about the service as free while receiving then how could you demand amount during the time of delivery after keeping the device more than 15 days which is unacceptable and considered as cheating with your customer.

I am not getting any positive response even after the continuous communication from my side to the customer care and the Service Center.

You can't hold your customer's device for days or months without any reason. This may create doubts in my mind if the device is handled properly at your end or any thing wrong has happened to it from the service center.

Please respond with a positive solution as never get any response from your side even after my continuous effort.

Thanks,
Bibhu
[protected]/ [protected]
Bill No- [protected]
Customer care complain no- [protected]/ [protected] / [protected] / [protected]/ [protected]