Samsung — Now when the time elapsed, they conveniently framed the case as a casual thing simply stopped responding. | |
Purchased the tv - ua43nu6100kxxl on sep 2019 from flipkart and faced with led bleed issue. First flipkart and then samsung replaced the 3 unit now has the same exact issue. Response from samsung : no response after initial denial and later acknowledgement. The explation given was that the discoloration was apparently bound to happen and the earlier replacements where done for some totally different purpose. While the issue is same. Ironically enough, the same was confirmed by the samsung technicians and engineers who visited multiple times and even by the quality management team at samsung. Now when the time elapsed, they conveniently framed the case as a casual thing simply stopped responding. Case raised on Aug 22, 2020 No action until October 14, 2020 Complaint reference number [protected] Vijay [protected]@gmail.com Was this information helpful? | |
Samsung India customer support has been notified about the posted complaint. Verified Support Oct 15, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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