[Resolved]  Samsung — online order raised through samsung shop - shipping delayed, resolution delayed

They are not responsible for your packages ones shipped - they use ecom xpress which is one of the worst logistic providers. My product is 8 days delayed from the expected day of delivery - nor the logistics company or the samsung support is taking any action. I get a standard reply of tracking details when i contact samsung shop.
And told we've raised the issue and you'll be contacted in 24 hours (Which is a myth - i've called and raised thrice now in 8 days) the logistic partner does the same 24 hours trick - when i've called them many times.
Calls are being ghosted for minutes and now i have been blocked for calling them.
Also not able to cancel the order, i have done so many esclation but nor result.