Samsung — Order Delay | |
I had ordered Samsung Galaxy Active 2 Watch 4G black (Steel) on 14-Sep-2020 on samsung india website using my corporate email id with order id as [protected]. It was a prepaid order. The order delivery date was 29-Sep-2020. As on 29-Sep-2020, there has been no progress on the shipment and it is still in approved status not even packaged. I written several emails and called customer support regarding an update on delivery but there is no action on my order. Was this information helpful? | |
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Samsung India customer support has been notified about the posted complaint. Verified Support Oct 01, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Oct 01, 2020 Updated by sudeshjoon I got below reply from Samsung support which is not acceptable at all."Dear Samsung Customer, Greetings from Samsung Shop! We hope you and your loved ones are safe and healthy. This is to update you that unfortunately your order [protected] is not yet dispatched. We are trying our best to expedite and your order is expected to get dispatched within the next 7-10 working days. You will receive a notification as soon as your order is dispatched. For now we are closing your ticket however please free to re-open the ticket if you need any further update or assistance. Apologies for the delay and inconvenience. Best Regards, Priyanka" I have booked my order (ID- [protected]) on 14-Sep-20. It was a prepaid order and the delivery date was 29-Sep-2020 and now I am getting a reply to wait further 7-10 days. When a flagship product order is made by someone it is linked emotionally too. I had a plan to gift this watch to my wife on her birthday on 1st Oct, 2020. This is nothing but customer harassment. If Samsung will through my mails and call records to Samsung support. They will realize the pathetic customer service & support from such a flagship company. My order was "Approved" by Samsung and I understand the "Approved" means Samsung India is committed to deliver the product by delivery date. And if Samsung was unable to deliver the product then why was my order approved? I have called every day since 19-Sep-2020 to track my order status but till today Samsung is not able to provide order status with their partner Savex technology. I have attached the order status as on 1st Oct, 2020. It has not even packaged.  | |
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"Dear Samsung Customer,
Greetings from Samsung Shop!
We hope you and your loved ones are safe and healthy.
This is to update you that unfortunately your order [protected] is not yet dispatched. We are trying our best to expedite and your order is expected to get dispatched within the next 7-10 working days. You will receive a notification as soon as your order is dispatched.
For now we are closing your ticket however please free to re-open the ticket if you need any further update or assistance.
Apologies for the delay and inconvenience.
Best Regards,
Priyanka"
I have booked my order (ID- [protected]) on 14-Sep-20. It was a prepaid order and the delivery date was 29-Sep-2020 and now I am getting a reply to wait further 7-10 days. When a flagship product order is made by someone it is linked emotionally too. I had a plan to gift this watch to my wife on her birthday on 1st Oct, 2020.
This is nothing but customer harassment.
If Samsung will through my mails and call records to Samsung support. They will realize the pathetic customer service & support from such a flagship company.
My order was "Approved" by Samsung and I understand the "Approved" means Samsung India is committed to deliver the product by delivery date. And if Samsung was unable to deliver the product then why was my order approved?
I have called every day since 19-Sep-2020 to track my order status but till today Samsung is not able to provide order status with their partner Savex technology. I have attached the order status as on 1st Oct, 2020. It has not even packaged.