[Resolved] Samsung — Pathetic Customer Service and my issue is never resolved | |||
I purchased a fridge from Samsung India website on 14th August which was delivered on 18th August. The product was damaged and there were dents. I raised a return and refund request on the same day. It has been more than 2 weeks and same thing goes on in the customer service call everyday!!! SPEND ONE HOUR AND NO RESOLUTION!!! I took all the pain to re-pack the product because they asked me to do it and share the photos, I did that and now no one comes to pick it up and GOD KNOWS WHEN I WILL GET MY REFUND. Everyday I'm calling them and everyone tells the same story, the issue is neither resolved nor the call gets escalated to higher level and they say the higher managers are not available because they are WFH. I mean how can that be an excuse for customer service when your job is on call anyway!! I thought the issue was with delivery guys mishandling and was actually about go buy another fridge, this time from a shop outside like old school and not on website because of all this pain. BUT it seems like buying a Samsung product anywhere is a pain after all, because of this pathetic service. Please take this product back and refund my money. ORDER ID: [protected] SRN: [protected], [protected], [protected] Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 02, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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Atleast if the person reading this has some amount of work ethic, kindly let me know the below.
1. When will you take the product, give me the DATE????????????????
2. When will I get my money back, give me the DATE?????????????????