Samsung — Picture Quality Problem

Address:

New Delhi, Delhi

Sir I bought a 40inches LED Television (Model No. S-LED 40H5100) from Hazrat’s Vision at Laxmi Nagar, Delhi-92 on[protected]. I made a compliant wide reference no. [protected] dated 11.04.2015 and a technician visited at my home to see the problem on[protected] and he found that the problem is in the TV display due to dust particles surged into the LED TV. After that he talked to his supervisor (Mr. Imran) and he said that display will be changed as TV is under warranty period. But I have submit request for change of complete TV set as warranty of display is valid only up to the original warranty date i.e.[protected] then he said he has to take the approval through e-mail to change the set and asked me for the following documents: 1. Copy of Invoice 2. Cancelled Cheque 3. My ID Proof Copy 4. Declaration form of Samsung I have provided all the documents on 15.04.2015 and inquired the requirement of crossed cheque then he said that either TV set will be replaced or amount will be refunded but however he confirmed on[protected] that only display will be changed and refused to share the mail to confirm whether mail has been sent for replacement or refund. It is not understood why Samsung is not ready to replacement of TV or refund the amount as this is the product fault and customer is going to suffer. Warranty of TV is going to expire on[protected] and Samsung person insisted me to purchase AMC to continue the warranty on the TV as if the same problem is going to occur again and again. I am also using other TV brand like Sony (2 LCD’s) &amp LG (1LCD) at my home from last so many years and did not faced any type of trouble/problem in other TVs even though I bought Samsung TV considering the advanced features available in the TV and now facing the display problem in a very short span of time. It is appearing that it is a constant fault in the Samsung TV’s and Samsung is interested in making money only by first selling the product and afterwards selling AMC of faulty product which is never expected from such International Brand. As such I am requesting you to look in to matter personally and resolve the issue to refund the money to me only as I am least interested to use any Samsung product considering the service quality offered by Samsung would like to continue with my trusted brands. I also mailed the same on [protected]@contactus.samsung.com on 20/04/2015 where you have assured that reply with status will be given with in 24 hours, however, no reply has been received till date. As such kinly look in to the matter and resolve the issue at the earliest. Thanks Manu K. Chandak 20/04/2015 Address : A-100, II Floor, Anand Vihar, Delhi -92 Ph No. : [protected]