[Resolved]  Samsung — Plasma tv 43 inches display gone and no proper resolution. Close the service request with something which i never said.

Address:

Karimnagar, Andhra Pradesh, 505001

Tv model - ps43f4100ar... Samsung product request number - [protected]... This is teja.. Last week my tv stopped working and i took it to samsung service centre and they told me that tv display has gone and i asked to check out the price and they said that the display is not available and samsung has stopped manufacturing them. And also they told that the tv model which we bought is failed model. And i called the customer care and informed the same and executive told me to speak with supervisor for depreciation amount.. After that i received a call and supervisor told me that they will send a technician so that he would check the tv condition and they told me that it would cost me i mean i have to pay the visiting charges.. I refused to pay the visiting charges and said him that i will bring my tv to the service centre but he was not okey with that.. And recived a call from customer care on march 24 friday and that was around 7;30 also we were not at home and asked him to send on the other day. He told me that request would be cancelled and asked me to call to cc and reopen the request, and i received the call on monday and his name is bhasker he was very rash when i asked him to provide proper resolution and even i raised my voice against im sorry for that but am not satisfied with the resolution from your side and i cannot afford the charges, i cannot spend on tv. I bought it with my two months salary.. And asked him to provide resolution thinking from the customer point of view... Pls reduce the visiting charges and please send a technician to my house so that he can check.in other case i will proceed legally coz firstly in the service centre he told me that it is failed model secondly the executive rash behaviour.. And thirdly the life expectancy of the tv.. Its not even 4 years completed and it stopped working and the tv my father bought 12 years ago is working well still... I request you to look into the matter and reduce the visiting charges and send the technician.. Am not expecting nothing other than working my tv normally... I[censored] can replace my tv i can add some money so that i can buy led tv bcoz one of the persom in sercice centre told that this is a failed model.. Or please replace the part failed... Coz we are financially not strong and cannot expect the tv stopped working in very less time period.

Yours sincerely,
Teja
[protected]