[Resolved]  Samsung — POOR AND DIRTY SERVICE PROVIDED BY SAMSUNG CARE

Address:

New Delhi, Delhi

SAMSUNG MOBILE IS ONE OF THE LARGEST BRAND IN INDIA BUT THEIR CARE CENTRES ARE PROVIDING VERY POOR SERVICE. I HAVE A SAMSUNG MOBILE MODEL GTS 7582. I WANT TO REPLACE MY BATTERY AND REPAIR MY HANDSET. I RUSHED TO NEAREST SERIVCE CENTRE THAT DWARKA SECTOR 7, WHEN I REACH THEIR THEY HAVE RETURNED ME BACK THAT WE ARE NOT BATTERY OF YOUR MODEL NO BUT HOWEVER, THEY HAVE REGISTER MY NAME AND MOBILE NO IN REGISTER AND INFORMED ME THAT THEY WILL CALL ME ON 7 ON 08 OCT 2014. BUT NOBODY CALLED ME AND ON 11 OCT 2014 I AGAIN RUSED TO THE SAME SAMSUNG CARE CENTRE, BUT IT IS VERY SURPRISED THAT THEY ARE TALKING WITH EACH OTHER, TAKING REST. WHEN I TOLD THEM SIR I WANT TO REPAIR MY MOBILE, IN THE FIRST EXPRESSION THEY AGAIN REPLIED ME THAT PLEASE COME ON MONDAY, I AGAIN REPLIED ME THAT WHY, THEY REPLIED ME THAT SYSTEM IS NOT WORKING. I TOLD THEM PLEASE GIVE ME IN WRITTEN. THEY SHAMELESSELY WRITTEN ME TWO LINES THAT SERVER IS NOT WORKING, CAN NOT ACCEPT THE HANDSET. THIS IS ONE OF THE POOREST PROVIDED IN MY HISTORY OF LIFE. SUCH TYPE OF POOR SERVICE I CANT EXCEPT FROM SUCH TYPE OF REPUTED COMPANY