[Resolved] Samsung — Poor customer service at nagaur centre

Kala Pawan

Address:

Uma Enterprises,Gandhi Chowk,Nagaur ,Rajasthan

I got repaired my samsung galaxy A 9 screen diplay before 10 days and due to there poor craftmanship while repalcing display combo, my phones firstly front camera and next day back camera stopped working .
Now they are asking to replace the camera which is very costly a
already I have incured Rs.8245/- vide their invoice # UE 1706 dated 20201112.11.12.2020or display and further Rs 17000/- is not possible.
It was there fault and why I should pay for there mistakes.
Company should say to there service centre for recrification at company cost

Pawan Kumar Kala
M#[protected]

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Aug 14, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd