Samsung — Poor service and defective model

Address:

632002

Problem with samsung ac model nos: as182ubj

Complaint nos: for the same complaint :
23/04/2016: [protected]
28/04/2016: [protected]
02/05/2016: [protected]

No; of calls made (As per samsung admission for the same issue:
4 - dr sanita korah
3- dr. Viji samuel thomson

Last caller transaction id : [protected] (04/05/2016)

Talked to paul, mustaq, etc. Etc. (Each after 15 minutes) of trial (Customer care: chennai)

Assured call back from sr. Manger: mr. Naveen (Not called in 48 hour) (Customer care chennai)

Event log:
23/04/2016: examined by technician authorized by samsung - dwaraka systems, saidapet vellore.
Problem: capacitor malfunction
Changed capacitor - problem persisting : duct leak

Re visit on 03/05/2016
Rechecked: diagnostic issue: condensor leak.

Warranty for condensor not mentioned:

As per warrant: compressor warranty for 60 months.
Condensor warranty not mentioned in the not covered items in warranty card. (

Estimated cost of repairs: 8500/-

Grievances:
Problem persisting 12 days.
No clarity on items under warranty.