[Resolved]  Samsung — Poor service

Address:

Noida

I am using samsung double door fridge from last 2 years, Suddenly started facing low cooling . Temperature of freezer came to 9 Degree.Called custumer care.Executive came and asked to replace card. Came next day with new card and replaced it and charged Rs 3757.But cooling remained same. we again called customer care, now a senior technician came and asked to replace gas.Next day another technician came and replaced gas and charged Rs 1357, But we had a clear doubt that the first technician has given us a false suggestion to replace the card as the problem remained same after the replacement too . Now we asked the 2nd technician to use the old card with the gas replacement. Now its working fine from last 7 days, but we are following up with customer care from last 7 days to take your part back and issue the refund.But no response yet.