Samsung — Problem with samsung ac (customer reference number:[protected])

Address:

Bangalore, Karnataka

It is with great pain and regret I am lodging a complaint.. I had bought two Samsung Split AC 1.5 ton invertor Model:AR18HV5NFWKNNA from Girias, Bannerghatta Road branch on 04th May 2014. Our Customer reference number is [protected]. We had problems right from the first month o[censored]sage. We had informed Girias about this sometime in Oct 2014 and they arranged to send some technician. Samsung Technician visited in Nov 2014 and informed that the power supply board has failed in the outdoor unit. He told he will order and revert back. Nobody responded till Feb 2015. When we contacted Customer care, they informed us to raise the complaint again (Ref number:[protected] dtd 7.2.15). Again another technician visited and he tried to replace the board from a working unit. It did not work. After that even our second working unit also failed. Samsung informed that they will order the main board and will revert back. Even with in numerous calls made to Samsung Customer care and their local managers nothing worked. I had spoken to their Service manager Mr.Praveen (Mob:[protected]) and he assured that he will sort it out soon. Again another fresh complaint was registered for both the units (Ref:[protected]/[protected] dated 18/3/2015). In between two visits from Samsung technicians to solve the problem didn't help. Every part of the AC were replaced and still they were unable to repair. I called Samsung Customer care and asked them to replace or refund the amount. Mr.Praveen informed they would want to try one last time to repair the unit and also he assured that the Samsung will extend the warranty by 2 years if resolved. Else, they will arrange for refund. For every visit by Samsung technicians, I had to take leave/permission from my work. By end of April the Samsung engineers visited to replaced the main PCB and AC started working. We use the AC for only 1-2 hour a day. Again on May 12 one of our AC's had problem and we registered a complaint. Samsung Technician visited on May 18th and he informed the need to service the unit and it will be on chargeable basis as the warranty has been expired on 4th May 2015. I was really frustrated and told him that I am not going to pay anything. He just left without doing anything as instructed by their managers. It was difficult for me to explain the pain we underwent all these days. I tried calling Samsung service manager many times and there was no response. Honestly speaking, both the AC units might have been in working condition for 2-3 months during the entire warranty period. Please look into this matter and advise how to proceed. Hope this message reaches a responsible person in Samsung. Regards, Ravi [protected]