[Resolved] Samsung — Product not received | |||
I have pre-ordered a note 20 Ultra on 16th Aug which was supposed to be delivered on 30th Aug. But there is no mail on the delay in delivery. I have received a tracking id, which shows that the ticket is created but not shipped. I have been trying to reach out to all the possible contacts provided for the customer support with no response from them and I am getting very frustrated. The whole reason I pre-ordered the device on Samsung official website is to receive the product on time and before it is available in the stores. But I have been disappointed on both ends. This is causing me so much trauma in trying to reach out to the Samsung team and get the product which I have paid for. Ways I tried to reach out to customer support support.[protected]@samsung.com servicehead.[protected]@samsung.com https://www.samsung.com/in/support/email/online-shop/ https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592&PROD...⇄ ph : 1800 40 SAMSUNG[protected] It was really important for me for the phone to be delivered by 30th August so I want a compensation for all the trouble that was caused by missing the time, for not even intimating me of a possible delay (prior or after missing the date of delivery) and to not give me any update on the tickets I have raised regarding the order delivery. Was this information helpful? | |||
Aug 10, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 03, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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Looks like you are not the only one. I am also in the same boat sent several mails called customer care multiple times still waitkng for a response. They don't want to respond. I have to go and meet my Mom in another town and can't do that due to this uncertainty. I hope that they service the order and provide us with better product instead of sending some faulty product and then we get into another round of issues.
Joseph