Samsung — Redressal of Grievance for Karan Taneja- Job Sheet Number - [protected]

Re:”Redressal of Grievance for Karan Taneja-Job Sheet Number -[protected]/Model Number: SM-G781BZBGINS/IMEI No: [protected]”

Dear Sir,
It is with sheer disgust at your people in Samsung Delhi, that I pen my grievance to you.
A brand is built over time by the honesty & integrity of the people behind it—the abhorrent & despicable behavior reflected by your people washes away the goodwill of your past.
I have been an ardent & loyal consumer of Samsung electronics for the past 10 years till I bought my last Mobile Phone on the 7th of Nov 2021 from www.samsung.com, your dis-serving & nonchalant dealer in Delhi.
My Complaint:-WIFI Speed drop down massively from 200mbps to 20mbps After using phone for 10-15mins —As is the norm I registered my complaint on the 15th Of NOV 2021(ref No as Above) with the intent that the problem will be resolved.
I was laboring under a misapprehension since my problem still remains unresolved to this day and in the interim I encountered blatant lies from your Samsung staff in Delhi. The following is the process that ensued for the supposed resolution of my query which has left me feeling disgusted with both your system & the faceless but conniving people moonlighting as service providers behind it :
i)Day -1 i.e-15th of NOV 2021 lie No-01| I was told that there is no 200mbps internet at hand at service center (Which in point of fact was available) so we have scrutinize your phone at 20mbps speed and its working perfectly fine you can take your phone back.
ii)Day -2 i.e-16th NOV 2021 | Visited Service Centre Again And After Having Talk with Service Center Owner(Arun Tyagi) My Phone Got Connected at 200mbps Internet And within 10 mins showed issue to the owner which even he himself i.e- owner of service center (Arun Tyagi) Agreed that phone is faulty And Put off it for 1 more day.
iii)Day -3 i.e- 17th Of NOV 2021 Lie Number -2 | Received counterfeit call affirming that my phone has no issue and I can collect my phone from service center.
After that I decided To talk with engineer and got to know that I received a fake call from service center as they don't even know that my complaint is still under process.

Visited service center 17 Nov 2021- And was told to wait for 3-4 days as they forwarded the Log Files to Samsung and only after 3-4 days they will issue my DOA certificate.

iv)Even after waiting for 4 more days i.e till 21st-NOV-2021 I was told to wait 1 more day as they got no response from Samsung.
Then I decided to wait 1 more day and then called the service center on 22nd of NOV 2021 and they told me to wait 1 more day.
After that I decided to have a chat with higher management and after talking with Ravi Ghodiyal (Reference id- [protected]) who is right now handling my case I got to know that he wont make me wait anymore he will do the needful today onwards i.e 23rd of NOV 2021 So I waited for his confirmation call whole day and even next day i.e 24th NOV 2021 but received no call/confirmation from his end too.
It is then that I realized that Ravi was both buying & killing time since he did not want to 'replace a defective product’ I was being harangued by this Liar & toxic human asset from Samsung.

iv)Next day (24th Nov 2021) After receiving no Call from service center or Samsung head office (Ravi) I called Samsung customer care and got to know that Ravi will call me on 25th Nov 2021 Between 10am-11am that time I had no meetings so I agreed for that time. But today they called me at 9am instead of given time and mailed us that as we are not responding the call and they tried calling us even the secondary number they mentioned in the mail that they tried calling was not my number.
After watching the missed call and mail I called customer care again and got to know that I will receive the call in an hour after an hour received call from Ravi and he told me that he needs 4 MORE DAYS now and not giving me any Final date of resolution from 15th of Nov 2021 till today my phone is still at service center.
Sir, my experience constitutes ‘harassment with an intent to deceive’ by Mr Ravi of Samsung.
Ravi has lives without fear of what consequences his ‘cloak & dagger’ actions might bring—is this because he is being shielded by similar human parasites like him on the upper echelons of the corporate ladder who feed off Samsung’s payroll. Have they forgotten that their salaries are being paid by products bought by consumers like me who refuse to suffer the onslaught of disgraceful & reprehensible service in silence.
Is Ravi personality the Actual Face of Samsung?
If Not then let the misdemeanors of this turncoat with unobservable leadership skills be taken to task immediately.
I hope that you can get my Mobile Phone replaced, since I will not stop this escalation till I get my replacement and grievance are redressed.

In Anticipation

Karan Taneja
104 West Mukherjee Nagar,
2nd Floor,
Delhi 110009
New Delhi
#[protected]Re:”Redressal of Grievance for Karan Taneja-Job Sheet Number -[protected]/Model Number: SM-G781BZBGINS/IMEI No: [protected]”

Dear Sir,
It is with sheer disgust at your people in Samsung Delhi, that I pen my grievance to you.
A brand is built over time by the honesty & integrity of the people behind it—the abhorrent & despicable behavior reflected by your people washes away the goodwill of your past.
I have been an ardent & loyal consumer of Samsung electronics for the past 10 years till I bought my last Mobile Phone on the 7th of Nov 2021 from www.samsung.com, your dis-serving & nonchalant dealer in Delhi.
My Complaint:-WIFI Speed drop down massively from 200mbps to 20mbps After using phone for 10-15mins —As is the norm I registered my complaint on the 15th Of NOV 2021(ref No as Above) with the intent that the problem will be resolved.
I was laboring under a misapprehension since my problem still remains unresolved to this day and in the interim I encountered blatant lies from your Samsung staff in Delhi. The following is the process that ensued for the supposed resolution of my query which has left me feeling disgusted with both your system & the faceless but conniving people moonlighting as service providers behind it :
i)Day -1 i.e-15th of NOV 2021 lie No-01| I was told that there is no 200mbps internet at hand at service center (Which in point of fact was available) so we have scrutinize your phone at 20mbps speed and its working perfectly fine you can take your phone back.
ii)Day -2 i.e-16th NOV 2021 | Visited Service Centre Again And After Having Talk with Service Center Owner(Arun Tyagi) My Phone Got Connected at 200mbps Internet And within 10 mins showed issue to the owner which even he himself i.e- owner of service center (Arun Tyagi) Agreed that phone is faulty And Put off it for 1 more day.
iii)Day -3 i.e- 17th Of NOV 2021 Lie Number -2 | Received counterfeit call affirming that my phone has no issue and I can collect my phone from service center.
After that I decided To talk with engineer and got to know that I received a fake call from service center as they don't even know that my complaint is still under process.

Visited service center 17 Nov 2021- And was told to wait for 3-4 days as they forwarded the Log Files to Samsung and only after 3-4 days they will issue my DOA certificate.

iv)Even after waiting for 4 more days i.e till 21st-NOV-2021 I was told to wait 1 more day as they got no response from Samsung.
Then I decided to wait 1 more day and then called the service center on 22nd of NOV 2021 and they told me to wait 1 more day.
After that I decided to have a chat with higher management and after talking with Ravi Ghodiyal (Reference id- [protected]) who is right now handling my case I got to know that he wont make me wait anymore he will do the needful today onwards i.e 23rd of NOV 2021 So I waited for his confirmation call whole day and even next day i.e 24th NOV 2021 but received no call/confirmation from his end too.
It is then that I realized that Ravi was both buying & killing time since he did not want to 'replace a defective product’ I was being harangued by this Liar & toxic human asset from Samsung.

iv)Next day (24th Nov 2021) After receiving no Call from service center or Samsung head office (Ravi) I called Samsung customer care and got to know that Ravi will call me on 25th Nov 2021 Between 10am-11am that time I had no meetings so I agreed for that time. But today they called me at 9am instead of given time and mailed us that as we are not responding the call and they tried calling us even the secondary number they mentioned in the mail that they tried calling was not my number.
After watching the missed call and mail I called customer care again and got to know that I will receive the call in an hour after an hour received call from Ravi and he told me that he needs 4 MORE DAYS now and not giving me any Final date of resolution from 15th of Nov 2021 till today my phone is still at service center.
Sir, my experience constitutes ‘harassment with an intent to deceive’ by Mr Ravi of Samsung.
Ravi has lives without fear of what consequences his ‘cloak & dagger’ actions might bring—is this because he is being shielded by similar human parasites like him on the upper echelons of the corporate ladder who feed off Samsung’s payroll. Have they forgotten that their salaries are being paid by products bought by consumers like me who refuse to suffer the onslaught of disgraceful & reprehensible service in silence.
Is Ravi personality the Actual Face of Samsung?
If Not then let the misdemeanors of this turncoat with unobservable leadership skills be taken to task immediately.
I hope that you can get my Mobile Phone replaced, since I will not stop this escalation till I get my replacement and grievance are redressed.

In Anticipation

Karan Taneja
104 West Mukherjee Nagar,
2nd Floor,
Delhi 110009
New Delhi
#[protected]