[Resolved]  Samsung — Refrigerator

Ear Sir/Madam,

I registered a complaint for a Samsung refrigerator on 12th June. My registered mobile number is [protected]. The compressor sound was not coming and I requested a visit. The service center executive visited on 13th June Sunday telling that the issue is with the filter and filter needs to be replaced and gas needs to be refilled.

Mr Nasir Momin visited on 14th June Monday and did the filter replacement and gas filling. Even after this there was no cooling and I registered the complaint again. Mr. Nasir Momin visited again on 15th June Monday and said that the issue can either be with the PCB or it can be with the compressor. He was unsure of what the issue was even though the compressor was not working. We requested him to replace the compressor and check but he denied and we are forced to now replace the PCB for which he is going to charge us again.

The customer service is unethically charging me for the different issues every time even though that is not the issue. I would request you to do the needful in this matter at the earliest. This is not expected from a brand like Samsung.

Regards,
Gaurang