[Resolved] Samsung — Refrigerator

Abdul Sageer

Jun 29, 2021

Address:

56, Sai Garden layout, TC Palya Main Road, Bangalore - 560036, Karnataka

I have purchased a samsung refrigerator in 2014 (Details mentioned below). The fridge has stopped working, and i came to know that there is an issue with compressor.
I have lost invoice copy and warranty card. I have already tried to get the copy of invoice from dealer, but couldn't find. I know, it's a mistake from our end. But, samsung customer care & their technician both have confirmed that they have all the details (Incl. Purchase date & owner's information etc.) with them.

Even though, they are asking for the invoice to claim this under warranty. I would really appreciate if someone from samsung team takes responsibility and help us to claim the warranty.

Refrigerator details -
Serial no. : 03244PAF504171K
Model No.: RT27HAJSARYITL

Thanks in advance for the help.
Contact Number: [protected]

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Aug 5, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd