[Resolved] Samsung — Refrigerator issue

prince sagar rohira

Address:

f-913,kamla nagar agra

Dear Samsung Team,
I am waiting from a long time to repair my refrigerator but till now there is no proper solution. I thing your technician team is not capable to give me any solution and service manager ( Faizan Khan ) & Prerna Arora (Manager-Customer Experience) have also see my problem he is also manipulating me for wait but till now nobody is giving me any dead line for final solution and I thing customer care is also not capable for the same. I don't know why you are to check my patience. Now I am feel that my choice is not good.
Sr. No. - RR21T2G2XCB/HL
Complaint date.- 10/02/2020
solution date.- Still pending

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Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 25, 2020

Updated by prince sagar rohira contact no- +91-[protected] & +91-[protected]

Verified Support

Aug 26, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd