Samsung — Refrigerator not working and the paper sticker with barcode on the compressor is missing.

I had purchased a Samsung Refrigerator on 29/09/2015. Refrigerator has stopped working and I had put a complaint for the same. The technician visited my place and according to him the compressor is not working.
And I cannot claim for a warranty for this because I do not have the barcode sticker behind my refrigerator. I do have the invoice of the Refrigerator.

Since last 6 years the Refrigerator is cleaned regularly due to dust issues.
And the sticker might have been faded or removed.

I fail to understand how this voids my warranty and how should I be penalised for the same. If this sticker was so critical then it should have been embossed or some better pasting mechanism should have been used by Samsung.

Note I do have the original bill of the same. Currently I am facing lots of issued as the Refrigerator is not working.

I would appreciate if Samsung India looks into the matter and give a solution for the same and help me claim the warranty.

Details of the Refrigerator..
Model code - FFRS21HSTW
Samsung Ref FF RS21HSTWA
Chasis No - W68554AF700016

Also I have read my such issues and have seen prompt response from Samsung India team. Would appreciate if I also get the same response.

Thanks in advance for your support.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Jul 12, 2021
Updated by Abdul Solanki
Thanks for your response.

[protected]
[protected]@gmail.com
Complaint No[protected]
Jul 13, 2021
Updated by Abdul Solanki
Please look into the matter urgently. We are facing lot of issues due to refrigerator not working.
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Thanks for your response.

[protected]
[protected]@gmail.com
Complaint No[protected]

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