Samsung — Refrigerator not working

Address:

i 83 orchid whitefiled , makarba Ahmedabad

CEO Sir,

We as a family are struggling to get our Refrigerator repaired since 16/09/21.

There have been repetitive assurance from the Samsung team . Few of the interaction are captured below ..

Initially time peirod for service was 15 days however it is being extended to 30 days more .

Unable to understand the service level exhibited from Samsung team .

Non of the Samsung team members are having empathy towards customer complaint or resolution . I am completely clue less whether my Fridge will ever get service ..

Or my pain will continue .. We are family of 5 with elders and kid .. All are part of the pain and our life is completely distriubed .

You being the last resource for HELP hence expecting a quick response

Your reference number is [protected]:- We would like to inform you that as per your complaint we have checked your part arrival date it is showning 15th october

Your reference number is [protected]. :- ordered the required part and estimated arrival date is 30/9/2021. So, we request you to kindly wait for the response as team already working by taking the issue on a priority basis and engineer has been assigned for 1/10/2021.