Samsung — refrigerator not working properly..No ice formation take place in upper part

Address:

Agra, Uttar Pradesh

Dear sir/mam, That on 12/05/2015, a complaint was filed by us that refrigerator is not workong properly and ice is not forming in our refrigerator through your Samsung customer care no.[protected] and a reference no. is given by your executive which is [protected] That on 13/05/2015, a fault of gas leak was being told by engineer on their visit . That on 14/05/2015, gas was refilled by the engineer in exchange of Rs 1280/- and an assurance was given by them that after 4-5hours that ice formation would take place but as such no ice formation had been take place after 4-5hours . No improvement had been notice in the refrigerator and the condition of refrigerator was same as before . That on 16/05/2015, a complaint was again launched by us with the same reference no. [protected]. That on 17/05/2015, a visit had been done by engineer but no satisfactorily reply given by them but on the contrary misbehave had been done by engineer. That on 23/05/2015, after continuously making regular complaints on customer service, a visit has been done by the same engineers after one week, and again an estimate of rs 700-900 is given to us and an advance of 500 was taken from us . That on 27/05/2015, engineer replaces some part of the refrigerator and again a confirm surety was given by your engineer that ice formation would take place after few hours .That after few hours no ice formation had been take place. Complaining on 28/05/2015 to the customer care support humbly again and again for the same thing but no action had been taken place yet by your company. Total amount of Rs 1766 have been spend by us on the service. No improvement had been notice in the refrigerator and the condition of refrigerator was same as before on 12/05/2015 I am unable to understand that, is my fridge there experiment center? Where they don’t know what has to be done and change several parts and still the problem is same. I can’t just tolerate this, some TOM DICK or HARRY comes and do there experimenting on my fridge and I will pay for it. If your service guys are not trained then pls give them proper training and then send it to the customer site. I can’t be at home sitting and waiting for them and calling them all the times and still facing the same issue and same problem in my fridge. If they didn’t know the problem then why they changed that part and why I was asked to pay for it.