Samsung — refrigerator not working since its installation

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New Delhi, Delhi

I Mukesh Goyal resident of 14 Sukhdham Appartment sec-9 Rohini-110085 had purchased a SAMSUNG FF RT-60KZRSL1 FRIDGE from SARGAM ELECTRONICS, B-8 MODEL TOWN DELHI-110009 ON 26/10/2013 FOR Rs 57000.00 vide invoice no. S/MT-5350 except for the starting months of the fridge the experience has been disaster for me. Me facing problem with the fridge one or more at a time... no cooling error showing excess icing water leaking from bottom sudden stopped working problem after every 15 days change of sensor and fuse now pcb/psb has stopped working I got it repaired for many times.some times within guarantee period and after expiry of guarantee period. I also spent for parts replacement and for executive visits. every time a new executive comes and tell us some new story about our fridge problems i.e. dust in fan blockage in drain pipe PCB fan has stopped working fan on the bottom back is not working may be heater is damaged sensor is not working fuse is not working you have placed some hot items in fridge besides all what about purchasing a branded piece from the house of SAMSUNG... WHAT ABOUT CUSTOMER SATISFACTION WHAT ABOUT A QUALITY PRODUCT We purchased this piece on recommendation of the shop keeper for the best results of experiencing quality and expert services...but what me got...just problems... your executives are also not sure what they are talking about... they says off the fridge for some hours it will start working... Details of visits of which documents are with me 03/11/2014 shriram 19/02/15 alok Apart from the above receipts many visit within 3 months from the date of visit as that is not chargeable.so no documentary proof. Me highly troubled in this burning season very disappointed with the company. kindly take some suitable action in this matter as soon as possible. regards MUKESH GOYAL +91-[protected]