[Resolved] Samsung — Refrigerator replace or refund money | |||||
Dear Sir, I am Jahirul Islam Mallick, I brought a refrigerator my customer Id-[protected], product serial no-R34848ACC00763K, model-RT2734SNBSJ/ TL purchase this product tho years before, but your product not working after one year, your technician visit 3 times, change lot of parts and the result the fridge totaly dead from last six month. My request to you that please replase or refund my money. Was this information helpful? | |||||
Complaint marked as Resolved
Samsung India customer support has been notified about the posted complaint. Verified Support Oct 05, 2015 Samsung India Customer Care's response Dear Mr. Mallick, Thank you for sharing your feedback. Request you to kindly share your contact number so that we can contact you and be able to resolve your concern. Thanking and assuring you our best services always. Regards, Samsung team Verified Support Oct 08, 2015 Samsung India Customer Care's response Dear Ms. Pooja, We sincerely regret the inconvenience caused to you. It would be helpful if you can share your complaint number with us. This would help our representative to get in touch with you and resolve your complaint. Thanking and assuring you our best services always. Regards, Samsung Team | |||||
 3 Comments | |||||
Comments
Please inform me quickly
Reply
Please do something
Hi samsung team
I have bought samsung side by side refrigerator from croma store faridabad on 23rd sept.since we have gone out of station, demo for the product happen on 28th sept.Demo person told that model is defective it needs to be replaced.
Then we went to croma store faridabad and they told us that now another senior technician from samsung will visit your home and once he will conformed then we will come to any conclusion.
Next day another senior technican come and confirmed that model is defective.Please note that techinican from samsung give his report on 29th sept
After so many days that is till 3rd oct, we are waiting that fridge should be replaced with new one, but on 3rd when we go on the head of croma store, we came to know that samsung will not replace the refrigerator, samsung will refund the amount.As we have given our old fridge in exchange we are facing problem without refrigerator.Now we came to know that refrigerator is not replaced amount is refunded.we said ok.
For amount refund samsung guys has make a fun activity.
They call us first time and told we give you 76000, we told them why should we take 76000, if we have paid 78487.what they did they update the ticket raised for complaint with status that customer is not ready to take the refund without mentioning the reason.
when on next day i call samsung customer care center they told me that your ticket is updated with above mentioned comment.I told them update the reason also why customer is refusing the amount.
Now today i again got a call from samsung gurgaon.Vimal is the spoc person and he told me we will give you 74000.
i again told him the same point .
i just don't understand after so many days from purchase we came to know that amount is refunded and even in that refunded amount there is so much bargainig from samsung side.have we done mistake by purchasing samsung refrigerator.if amount is refunded that should be of same value that customer has paid.why should we take lesser amount.
Please resolve the issue ASAP.
Thanks
Pooja
I have bought samsung side by side refrigerator from croma store faridabad on 23rd sept.since we have gone out of station, demo for the product happen on 28th sept.Demo person told that model is defective it needs to be replaced.
Then we went to croma store faridabad and they told us that now another senior technician from samsung will visit your home and once he will conformed then we will come to any conclusion.
Next day another senior technican come and confirmed that model is defective.Please note that techinican from samsung give his report on 29th sept
After so many days that is till 3rd oct, we are waiting that fridge should be replaced with new one, but on 3rd when we go on the head of croma store, we came to know that samsung will not replace the refrigerator, samsung will refund the amount.As we have given our old fridge in exchange we are facing problem without refrigerator.Now we came to know that refrigerator is not replaced amount is refunded.we said ok.
For amount refund samsung guys has make a fun activity.
They call us first time and told we give you 76000, we told them why should we take 76000, if we have paid 78487.what they did they update the ticket raised for complaint with status that customer is not ready to take the refund without mentioning the reason.
when on next day i call samsung customer care center they told me that your ticket is updated with above mentioned comment.I told them update the reason also why customer is refusing the amount.
Now today i again got a call from samsung gurgaon.Vimal is the spoc person and he told me we will give you 74000.
i again told him the same point .
i just don't understand after so many days from purchase we came to know that amount is refunded and even in that refunded amount there is so much bargainig from samsung side.have we done mistake by purchasing samsung refrigerator.if amount is refunded that should be of same value that customer has paid.why should we take lesser amount.
Please resolve the issue ASAP.
Thanks
Pooja
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