Samsung Refrigerator — Samsung Fridge : Noise issue

Address:

Bangalore, Karnataka

Customer no : [protected] Fridge Specification : Single Door Fridge Model no : RR2115TCARX/TL Fridge Sr. no : 094142AD702709J Purchase date : 07/09/2013 My Fridge has Noise issue from Day-1. I have raised complain many times but issue is not yet fixed. Please fix the issue or replace the Fridge. In first visit of Engineer at my place, Engineer told that Noise is coming from compressor due to compressor attached (cooling) wire got bend cause of shifting issue. He did something in Fridge back panel and told that it’s got fixed and left. We realized that Noise is more compare to previous state. Again raised complain with Vivek showroom Fridge is making noise not yet fixed. In Second visit of Engineer at my Place, Engineer again did something on Fridge back panel and left. Engineer told that this is normal noise. My family got frustrated as per Engineer comments. We are thinking we made wrong choice to buying Samsung Fridge. I discuss with my office colleague who have Samsung fridge Single door & double door, found that compare to my fridge there is very less noise. Again raised complain with Vivek Showroom Fridge issue is still not resolve, due to that we are getting Headache. In Third visit of Engineer at my place, Engineer told that Noise is coming from compressor, Compressor need to replace. He told that I am going to inform/arrange Compressor Engineer to replace the compressor. Engineer visited Yesterday(25/02/2013) and replaced the compressor. But it’s not make any difference. Again raised complain with Vivek showroom Fridge issue is still not being resolved even compressor is replaced. Vivek showroom executive told that, you need to escalate to Nitin[protected]. I tried to reach Nitin, he told that, he is on leave will back on Monday. Reach to Vilas[protected] he will help you. In Fourth visit of Engineers at my place, Engineer try to identified the cause, and did some changes in Fridge back end to fix that. Engineer advise change the position of fridge. We have change the position to observe that sound. It’s reduced or not. Found that sound is more compare to previous day (I strongly felt that we made wrong choice). In fifth visit(Today) of Engineers at my place, Engineer has did some changes and try to fix that. Today observation, sound is less compare to yesterday noise But still noisy(Similar to day 1). I can't bare this fridge anymore, Refund money back.. Regards Manoj Patel Mo - [protected]