[Resolved]  Samsung — refrigerator/no invoice for the damaged product delivered

I have purchased a refrigerator from samsung shop online website on june 30th 2020 and the product got delivered on july 13th 2020.

I have raised a demo installation on the same day, samsung representative visited my place and he is unpacked the product and i can see there is a dent on the top door of the product.
Due to current pandemic situation i have decided not to raise a return request as it may take huge time instead i have planned for replacement of the damage. For this i need to submit the invoice copy to service center.

But for the delivered product i have not received the invoice yet.
The invoice which is attached to the package has very poor printing and it is not at all visible with naked eye.
I have raised multiple requests by calling the below customer care number but still no one were able to provide me the invoice.

1800 40 samsung[protected]

Am struggling with the customer care service, each person conveys different answers below are the few answers

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Cc1- sir please drop a mail to support. [protected]@samsung.com with the concerns
For this i have already sent many mails but there is no response from them instead i get a auto reply mail which has below details in it

"for quicker redressal of your concerns related to orders placed online on samsung.com/in, please register a ticket at https://www.samsung.com/in/support/email/online-shop/ or call samsung toll free number[protected], ivr option 3."

When i click on the link it redirects me to fill a form. Upon filing up the form i click on the submit button and it gives me 400 error
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Cc2- sir we are waiting for backend team response wait for 24-48 hours
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Cc3- sir there is a reverse pickup request placed wait for 7 days

I have not raised any reverse pickup at all but samsung by itself without contacting me or replying to my mails they have updated some comments
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Cc4- sir as per our portal status the product is delivered on july14th and invoice will be getting soon

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Each customer care person conveys different responses to me.

And as per their policy if i don't submit the invoice to the local samsung authorized service center within 15 days then i am not eligible for the replacement of the door.

When i ask for next level of escalations they say there is no such process.

Hoping i would get a response and resolution to my concerns