[Resolved] Samsung — Refund illusion

Gates meliodas

Address:

drb enterprises, chrompet.

I bought samsung m30s for 14000 online on january 2020, after 6 months o[censored]sage it became defective and i claimed my warranty on drb enterprises samsung chrompet, chennai. Instead of that phone they gave me a coupon of 14000(that can only be claimed in samsung showroom) but the showroom price of that same phone is 15800. Should I give Rs1800 extra for the same phone that I had...If it is a refund of 14000 in cash or check, it will be a fair play(because I can but it from the same place online)...But the coupon refund actually forces customer to give extra money..

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Aug 6, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd