Samsung — Refund not initiated

monty.aloy

Address:

india

I Purchased a Samsung Galaxy Tab S7 on the 16th of March 2021, and cancelled the same on the day from the Samsung shop app . However not received any cancellation email or refund initiation from Samsung.
Numerous calls to the customer care has not yielded anything. Only false promises.
Seems that Samsung is not interested in solving customer problems.

Hope for a resolution of my issue.

Order id : [protected].
Request ticket : 1936055.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Mar 27, 2021

Updated by monty.aloy My mobile no is [protected]
Email address : monty.[protected]@gmail.com
Reference no : [protected]

Mar 28, 2021

Updated by monty.aloy My mobile no is [protected]
Email address : monty.[protected]@gmail.com
Reference no : [protected]