Samsung — Refund Not Received for Samsung A52 Purchase

Address:

Samsung Shop App

Dear Sir/Ma’am,

I have bought Samsung A52 Mobile from Samsung Shop App on 19th April 2021 and paid Rs. 25, 499/- via Google Pay (UPI Mode).

On 8th April 2021, I have canceled that Mobile because my family member is admitted to the hospital due to covid 19. So, I thought that it is better to use that money in medical expenses but I have not received the refund amount yet.

After speaking to the customer care executives multiple times everyday since I have canceled that phone but no proper response I got from them.

On 19th April 2021, I have received an email (email is attached) stating that your refund against your Order ID [protected] on Samsung Shop. We have initiated refund of INR 25, 499 /- on against your order and it will take 5-7 business days to reflect in your account.

But now it is 12 days but I have not received the refund amount in my bank account. Also, if I contact to Samsung eShop team they only say that we will update your feedback and our backend team will respond, but I have not received any response from them and most importantly I am still awaiting the refund.

Please help me in getting my money back. I feel depressed and harassed.