Samsung — Refund pending of order id [protected]

Address:	6th Floor, DLF Centre, Sansad Marg, New Delhi-110001 Corporate Identification Number (CIN): U31900DL1995PTC071387
Website:	samsung.com

I placed order of z flip 3 on 15th october through hdfc debit card emi transaction. My order id on samsung.com is [protected] and my contact number is [protected]. The generated loan agreement with loan account number[protected] is showing on my hdfc NetBanking website. Its already 13 days over and i did not got my refund by samsung. The loan amount is still showing on my bank site and first emi deduction date is 5 nov. Samsung customer care is not responding well and after mailing them again and again they just said to me that they have initiated the refund on 21th of oct and it will take 5-7 days to get reflect in your account. This is request to help me in getting my refund.