[Resolved]  Samsung — Regarding Mobile Repair Estimate - Model GT 18262

Address:

Mumbai City, Maharashtra

Dear Sir / Madam Good day, The said mobile was having flickering problem and screen was blank, So we approached your service centre at chembur ( Neel Telecom ) and they had given an estimate of amount Rs. 13, 688.00 by your engineer Mr. Shailesh. For your information the mobile was purchased on 16.12.2013 and it was under warranty. Since the water had gone inside the mobile the warranty for this mobile was cancelled by your executive. Since your estimate was too high we took back our mobile and repaired the said mobile with other local vendor who charged only Rs. 1500.00 only. Now the mobile is working in good condition. My complaint is how can your service centre charge such an exorbitant amount with your customer. During my visit to your service centre i have noticed that your engineers are not attending to the customers well. And they just blindly put any estimate without properly checking the mobile and give whatever estimate they feel like. They give special treatment to their known person. So my experience with your service centre was very bad and request you to look in to the matter seriously. If required i will give the estimate copy for your kind perusal as a proof. Regards Mr. Paul Anthony Mobile : [protected] [protected]@gmail.com