[Resolved]  Samsung — regarding mobile repairing

Address:

Mahajan toli gali no 1, shivganj, arrah

Hello, sir/mam
I am jitendra kumar. I purchased your samsung m 20s smartphone (Model no-sm-m307fzbdins, serial no-rz8m92cm3jd) and within 6 months your mobile gets power saver problem. I take this phone to your samsung care, din dayal complex, karman tola, ara - 802301on 20th of may 2020. Your care person gives me an old phone samsung j2 series for use and after some time that phone's screen got black automatically. Now they want 2800rs for repair now i want some answers from your side:-
1) why i take the risk for the very older loaner's phone?
2) why i paid 2800rs for an older phone's part? (You know very well that as per time all mobile phone's valuation has got decreased than why you take 2800rs for an old mobile's part?)
3) your service in ara, bihar is very slow, they take one and a half month for repairing a part of phone if they provide fast service than this damaged didn't happen and anyway, who can take guarantee that when the old mobile goes bad? Can you?
4) when you didn't take old phones guarantee than why i am?
5) when i give you insured mobile than why you gave me old and without insured mobile?
Please give the answer as soon as possible. I am in a lot of trouble, please help me.
Please contact me on [protected] or email me on [protected]@gmail.com
Thanks

Samsung
@samsungcomplain